Refund & Shipping Policy

Returns:
If the product for whatever reason does not perform the way you expect or there is some other defect, first, please call, email or text us so we can help you. If there is a defect with the product (something of our fault) we will either ship you a new product for free or issue you a credit. Please note that "defect" is subject to interpretation and is handled on a case-by-case basis. As a rule of thumb, we try to make sure that all customers are satisfied.

If you for whatever reason you decide that you do not want or need the product and it is still in sellable condition, you may return it to us within 60 days of purchase. Please return it to:
Ronin Factory
8594 Villa La Jolla Drive
Unit 374
La Jolla, CA 92037

You will be responsible for payment of return shipping to the above address. Please make sure all original packaging is included with the product and that it is undamaged. Include a note in the package stating your original order number and that you would like a refund. When we receive the return, we will issue you the refund assuming the item is undamaged.

Exchanges:
If you ordered the wrong product, please return it to:
Ronin Factory
8594 Villa La Jolla Drive
Unit 374
La Jolla, CA 92037

You will be responsible for payment of return shipping to the above address. Please make sure all original packaging is included with the product and that it is undamaged. Include a note in the package stating your original order number and that you need to exchange it for the correct item. When we receive the return, we will ship you the correct item.

Items that are not in sellable condition are not eligible for returns or refunds. Items such as gift cards are not refundable.

Please do not send your purchase back to the stocking warehouse in New Jersey.

Late or Missing Shipments:

If your item shows that it has been delivered but you have not received it, please wait up to 2 business days and check with surrounding neighbors. Please check your mailbox and any other locations where packages could be delivered. You must report missing items within 20 days of the tracking showing it was delivered.

If you haven't received your order, please check that the item(s) are not on backorder, which will be listed on the product page. You can call us with yout order number and we can check also. 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@roninfactory.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Free Shipping on All Orders, no minimums!
Our shipping warehouse ships orders M-F.
Orders placed before 11AM EST M-F will go out that same day assuming the item is in stock. (Product page will show if item is out of stock)
Tracking numbers are automatically sent to you, usually within 24 hours of the order being placed, assuming the order was placed M-F. (An order placed on Friday evening, after the daily cutoff time, may not show a tracking number until the following Monday)
Orders are processed quickly, so if you realize that you made a mistake with your order, you will have to contact us quickly so that we can catch it before it ships.